Unlock Account Audit Report

    The Unlock Account Audit Report generates the list of users who have unlocked their accounts using ADSelfService Plus over a specified time period. It includes information like the username, time of account unlock, the IP address or name of the machine, the domain name, total number of unlock attempts, and the entity which unlocked the account (self-service unlocks by users or automatic unlocking). This report provides comprehensive visibility into account unlock activities, helping administrators track self-service adoption, monitor automated unlocking processes, and identify potential security concerns related to account lockouts.

    Limitation

    The report only captures account unlock activities performed through ADSelfService Plus (self-service unlocks by users and automatic scheduled unlocks). Account unlocks performed directly through AD or other administrative methods will not appear in this report.

    Prerequisite

    You must have administrator or technician-level access to the ADSelfService Plus portal to generate and view reports.

    Generating the Unlock Account Audit Report

    To generate the Unlock Account Audit Report:

    Unlock Account Audit Report
    1. Log in to the ADSelfService Plus portal with administrator or operator privileges.
    2. Navigate to Reports > Password Self-Service Reports > Unlock Account Audit Report.
    3. Specify the domain using the Select Domain option.
    4. Use the Select OUs option to specify OUs, if needed.
    5. The Period drop-down menu can be used to specify the time period for which to generate the report. Options include Today, Yesterday, Last 7 days, Last 30 days, This month, and Custom Period.
    6. Click Generate.

    Customizing the Unlock Account Audit Report

    • Adding or removing columns: To add or remove columns, click on the Add/Remove Columns [ ] option at the far right of the report. In the Select the columns to be displayed pop-up that appears, select the required fields under Available Columns and click on the right arrow ( >> ) to move it to the Selected Columns. To remove columns, select the unused fields under Selected Columns and click on the left arrow ( << ) to move it to Available Columns.
    Unlock account audit report in ADSelfService Plus
    • Ordering the columns: The columns' positions can also be altered by selecting a value under Selected Columns and using the Up and Down options to change its position.

    Advanced Filtering

    Once the report is generated, the entries can be narrowed down based on the following parameters by clicking the Advanced Filter [ ] icon at the far-right side of the report page.

    Customizing the unlock account audit report in ADSelfService Plus
    • User Name: This option lets you narrow-down the account unlock attempts by username. The conditions available to refine this include Contains, Does Not Contain, Equals, Is Not Equal To, Starts With, and Ends With.
    • Attempted from: This option lets you display results by the name of the machine the account unlock was attempted from. The conditions available to refine this include Contains, Does Not Contain, Equals, Is Not Equal To, Starts With, and Ends With.
    • IP Address: This option lets you display results by IP address. The conditions available to refine this include Contains, Does Not Contain, Equals, Is Not Equal To, Starts With, and Ends With.
    • Type of account unlock:
      • Self-served: Choosing this option will display the account unlocks done by users using ADSelfService Plus's Unlock Account feature.
      • Automatic: Choosing this option will display the automatic account unlocks that occurred due to administrators enabling the Automatically unlocks locked-down accounts in your domain option (Configuration > Policy Configuration > Advanced > Automation), which runs a scheduler that unlocks accounts regularly.
    • Status of the unlock attempt: Whether the account unlock was a Success or Failure.

    Sorting

    Click on any of the column headers to view the report's entries in ascending or descending order.

    Searching

    • Click on the search icon [ ] in order to search for specific data in the report.
    • Specific users can be searched for using attributes such as their sAMAccountName, or Display Name.
    • Searching happens using the criteria ' contains '. For example, if the username column is searched for the word " jack " , then all usernames containing the sequence " jack " will be displayed as a result.

    Automating the Unlock Account Audit Report generation

    The Schedule Reports option can be used to schedule the generation of reports at specified intervals, and automatically email them to administrators or specific email addresses. Learn to schedule reports here.

    Exporting the Unlock Account Audit Report

    The Export As option at the right corner of the page helps export the report in CSV, PDF, XLS, XLSX, HTML and CSVDE formats.

    Tips

    • The More option at the right corner of the page lists the Printable View, Send Mail, and Export Settings options.
      • The Printable View option can be used to preview and print the report.
      • The Send Mail option can be used to mail the report to the desired email addresses.
      • Additionally, you can configure custom Export Settings, such as a personalized title for the report and a header logo that you may wish to display on each page.